[Upgrade] Racent Cloud Backend Upgrade Announcement

Dear valued customers and partners:

 To deliver a better service experience for all customers and partners, Racent plans to conduct a comprehensive upgrade of the Racent Cloud backend from 20:00 on 2025-12-27 to 06:00 on 2025-12-28. The backend will be temporarily unavailable during the upgrade period. Please make preparations in advance and arrange related work properly. We fully understand that this upgrade may cause impacts on you, and we hereby issue this notice. Thank you for your support and understanding. If the upgrade is completed ahead of schedule, services will be restored without further notice.

If you encounter urgent issues during the upgrade period, please contact online customer service or call 400-002-9968.

We sincerely apologize for the inconvenience caused by this upgrade, and thank you again for your support and understanding.