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[Announcement] Notice on Guarding Against False Sales by Third Parties Impersonating Our Company

Dear valued Racent customers:

 Hello!

 Recently, we have received feedback from multiple customers that third-party organizations, impersonating "Racent" or our partner certificate vendors, are calling customers to sell services such as certificate renewal. Such acts not only mislead customers, but also seriously disrupt the normal service order. To protect the legitimate rights and interests of our customers, we hereby issue the following announcement on the relevant situation:

I. Description of the Phenomenon​

 According to customer reports, such callers often claim to be from "Beijing Zhongyu Yongxin" or use similar names, and their common scripts include but are not limited to:

  • Falsely claiming to be an "SSL certificate manufacturer" or "Racent official after-sales partner";
  • Creating a sense of urgency by citing reasons such as certificates being about to expire, problems with intermediate chains, or changes in industry policies;
  • Asking customers to add them on WeChat, then guiding them to renew certificates or perform other unnecessary operations.
Special Reminder

None of the above acts are related to our company.

II. Our Position​

 Racent has never established any form of cooperative relationship with "Beijing Zhongyu Yongxin" or any organization with a similar name. All after-sales services for SSL certificates sold by our company are directly handled by our own professional team, and we have never authorized or entrusted any third party to handle them on our behalf. Please do not trust such claims.

III. Security Tips and Recommendations​

 If you receive a similar call, please stay vigilant. We recommend that you first verify through the official channels listed below before taking further action. At the same time, please properly keep key materials such as your domain name management permissions, server accounts, and certificate private keys, and never provide them to unverified third parties to avoid information leakage or other potential risks.

IV. Official Contact Channels​

 For inquiries about certificates and related services, you can contact us through the following methods:

  • Official Website: www.racent.com (online customer service is available on the right side of the page)
  • Customer Console: console.racent.com (you can submit a ticket after logging in)
  • Customer Service Hotline: 400-002-9968
  • Help Documentation: help.racent.com

V. Other Notes​

 We will continue to monitor such impersonation acts and reserve the right to pursue legal liability for any acts that infringe upon our company's reputation rights and disrupt market order in accordance with the law.

 Thank you for your continued trust and support in Racent!

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