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Questions related to SSL certificate purchase and refund

A collection of frequently asked questions related to SSL certificate purchase and refund, helping users resolve common issues including SSL certificate purchase, certificate type change for purchased or issued certificates, certificate refund, etc., so that users can quickly obtain the appropriate SSL certificate.

📄️ Why does the validity period of a multi-year certificate show as 1 year?

Since September 1, 2020, all browsers only support SSL certificates with a maximum validity period of no more than 398 days. Certificates with a validity period exceeding this duration will be issued in multiple batches. This is a browser display rule that all certificate brands must comply with. This regulation is led by the CA/B Forum, aiming to increase the update frequency of encryption algorithms and improve security.

📄️ Is the payment time of an SSL certificate order the same as the issuance time?

The payment time of an SSL certificate order is not the same as the issuance time. Order validity period: It is calculated from the moment you purchase the certificate. If the certificate is valid for several years in total, the order validity period lasts for several years. Certificate validity period: It refers to the validity period of the current certificate after issuance, which is consistent with the validity period displayed on the .crt file.