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Announcement on Racent Infrastructure Migration and CaaS Experience Enhancement

Dear Customer,

To provide you with more stable, efficient services and a better experience, starting this week (October 13, 2026), we will progressively upgrade and migrate our data center and infrastructure.This migration has already started, and some of the cutover is being advanced in batches.Some customers may have recently experienced brief access fluctuations. After immediate handling, the primary services have now been restored, and some capabilities are still being gradually recovered.This week, there are still a small number of data display, statistics, or synchronization anomalies that are being investigated and fixed one by one.We apologize if the preceding notification was not timely enough.

This upgrade and migration is intended to fundamentally improve service stability, access speed, and responsiveness, reducing the impact of similar fluctuations on your business.

1. Current Status​

  • Migration status: The data center and infrastructure upgrade migration has started and is being carried out in batches and on a grayscale basis.
  • Service status: Major services have been restored, and some capabilities are still being gradually recovered. If you experience brief fluctuations, we will address them as soon as possible.
  • Data anomaly note: This week there are still a small number of data display, statistics, or synchronization anomalies, and the technical team is investigating and fixing them one by one. If you find that the data does not match expectations, you can refresh the page first or try again later. If it is still not restored, please report it to us promptly.

II. Objectives of This Upgrade​

  • Infrastructure optimization and upgrade: Gradually upgrade the data center network, computing, storage, scheduling, and monitoring and alerting capabilities to improve overall stability and disaster recovery.
  • Improved CaaS service experience: After this migration is completed, the CaaS service interface loading and operation response speed will be significantly improved, and the overall access experience will be further enhanced.
  • More transparent switching and more timely responses: The migration will proceed in batches, and specific progress will be communicated in a timely manner. The impact will be minimized during the migration, and customers can contact us at any time if they encounter issues.
  • Service continuity assurance: The migration will proceed in batches and with a canary approach to minimize the impact time and ensure smooth business transition.

III. Current Arrangements and Impact Statement​

  • Starting this week, data center upgrades and migrations will be implemented gradually, advancing in batches with a phased rollout approach.
  • During the migration, some online services may experience brief access fluctuations, and we will minimize the impact duration as much as possible.
  • Some data displays or statistical results may experience short-term delays, discrepancies, or lack of synchronization; we are investigating and fixing these issues and will keep you updated on progress.
  • For subsequent progress and affected scope, we will provide timely updates through online help, email, in-app messages, customer groups, and other channels. For later batches, if conditions permit, we will notify you as early as possible.
  • If any anomalies occur, we will handle them immediately and keep you informed of progress.

4. What You Will Experience After the Upgrade​

  • The CaaS service interface loads significantly faster and operations respond more quickly;
  • Online services are more stable, and service progress syncing is more timely;
  • Anomaly responses are more timely, and service assurance is more predictable.

We once again apologize for the recent service disruptions and data anomalies.We will take this upgrade as an opportunity to further improve stability, access speed, and service responsiveness.Thank you for your understanding and support.

If you have any questions, please contact your dedicated account manager or call customer service at: 400-002-9968.When reporting abnormal feedback data, it is recommended to provide the account, page link, screenshot of the anomaly, and time of occurrence so that we can locate and handle the issue more quickly.

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